People experiencing abuse are allowed to leave their home to escape their abuser or to ask for help during this stay-at-home period.
If someone needs immediate help, they can dial 999 and the police will respond. If they need silent help, they can dial 999 and then dial 55 when prompted by the operator.
If it is not an emergency, someone can report an incident to the police by calling 101.
Support for victims and survivors of domestic abuse and sexual violence
Support is always available to people experiencing harm or abuse, including during this health crisis.
Live Fear Free
The Live Fear Free helpline, run by our partners Welsh Women’s Aid and funded by Welsh Government, is available 24/7 to support you.
If you have experienced domestic abuse, sexual violence and/or violence against women, or are worried about a friend or relative who is experiencing any form of violence or abuse you can call them to for confidential help and advice.
The helpline is also available to practitioners who are seeking professional advice. The helpline is run by a skilled team who are able to communicate in both English and Welsh.
Call: 08088 010 800
Text: 07800 77333
Guidance and resources for practitioners and service providers
We will keep this section updated as further guidance is made available. All links will take you to external trusted websites.
Welsh Women's Aid has developed a bystander toolkit consisting of specific advice and information for concerned neighbours, engaged volunteers and employers, journalists and others to ensure they can safely raise awareness and signpost to support, available here
Drive, in partnership with Respect, has launched a new webchat service aimed at providing expert advice to professionals in a wide-range of sectors working with high-risk, high-harm perpetrators of domestic abuse, available here
Welsh Women’s Aid briefing on considerations to ensure survivors are supported and specialist services remain open, available here
Information on running specialist services, with learning from across the world, has been shared by Women Against Violence Europe, available here
Welsh Government guidance for providers of accommodation for survivors of violence against women, domestic abuse and sexual violence available here
Welsh Women’s Aid have developed guidance for line managers for supporting team members who are experiencing domestic abuse and are working from home available here
The WHO have issued a briefing on the important role health systems have to play in ensuring services for women who have experienced violence remain safe and accessible during the COVID-19 outbreak available here
The WHO and UN Women have developed principles and recommendations to those planning to embark on data collection on the impact of COVID-19 on violence against women and girls (VAWG) available here
Guidance from HM Courts and Tribunal Service and Ministry of Justice on courts or tribunal services, available here
Guidance for civil and family court proceedings, available here