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COVID-19: Harm and abuse of older people

People experiencing abuse are allowed to leave their home to escape their abuser or to ask for help during this stay-at-home period.

If someone needs immediate help, they can dial 999 and the police will respond. If they need silent help, they can dial 999 and then dial 55 when prompted by the operator.

If it is not an emergency, someone can report an incident to the police by calling 101.

Support for an older person experiencing violence or abuse

Support is always available to people experiencing harm or abuse, including during this health crisis.


Call free on 0808 808 8141
The Helpline is open Monday - Friday, 9am-5pm. You can leave a message outside of these times and someone will get back to you during opening hours.

Visit www.wearehourglass.cymru for lots of information and details on where to get support.

Guidance and resources for practitioners and service providers

​We will keep this section updated as further guidance is made available. All links will take you to external trusted websites.


The Dewis Choice Initiative at Aberystwyth University is providing free online training sessions to any professional who may have contact with older adults experiencing from intimate partners and family members, more information is available here

The Older People's Commissioner for Wales has a dedicated Coronavirus Information Hub, available here


Trading Standards Agency Cymru provides guidance on doorstep crime and steps people can take to prevent it, available here